• Citrix Installation Manager Installation Failed 1603 Windows 10
• Citrix Installation Manager Installation Failed 1603 Version

Jun 18, 2020 Click Start next to the product to install Citrix Virtual Apps or Citrix Virtual Desktops. Step 3: Select Session Recording. Select the Session Recording entry. Step 4: Read and accept the license agreement. On the Software License Agreement page, read the license agreement, accept it, and then click Next. Installation of MSI File ‘IcaWSx64.msi’ failed with code ‘InstallFailure’ (1603). I recently got this message when upgrading the VDA within a Citrix Platform Layer (Citrix App Layering). In this example, access to read the LoggedEvents registry key was denied.

Symptoms or Error

• VDA installation fails with error 'Installation of the VDA Monitor Plug-in failed with error code 1603.'

• In XenDesktop Installation.log saved at C:Users<Install User>AppDataLocalTempCitrixXenDesktop Installer, the below failure was seen.

20:21:46.5890 : XenDesktopSetup:Process completed with error code 0x00000643
20:21:46.5900 $ERR$ : XenDesktopSetup:Installation of MSI File 'VdaMonitorPlugin_x64.Msi' failed with code 'InstallFailure' (1603).
20:21:46.5920 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'VDA Monitor Plug-in'. Installation of MSI File 'VdaMonitorPlugin_x64.Msi' failed with code 'InstallFailure' (1603).

Citrix Installation Manager Installation Failed 1603 Windows 10

• Enabled MSI verbose logging (https://docs.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-installer-logging ) and collect Process Monitor logs while capturing the installation failure

In MSI logs created for VdaMonitorPlugin_x64 the below error got logged:
MSI (s) (28:E4) [20:21:46:564]: Note: 1: 1708
MSI (s) (28:E4) [20:21:46:564]: Product: Citrix Monitor Service VDA Plugin -- Installation failed.
MSI (s) (28:E4) [20:21:46:223]: Product: Citrix Monitor Service VDA Plugin --

Citrix Installation Manager Installation Failed 1603 Version

Error 1920. Service 'Citrix Desktop Service' (BrokerAgent) failed to start. Verify that you have sufficient privileges to start system services

• As per procmon logs we saw ACCESS DENIED for BrokerAgent.exe (which runs under NT AUTHORITYNETWORK SERVICE) on file

C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config.
00:51:15.7172558 BrokerAgent.exe 13728 CreateFile C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config ACCESS DENIED Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: n/a, ShareMode: Read, AllocationSize: n/a NT AUTHORITYNETWORK SERVICE 0

Solution

Problem Cause